Phone support for Onchain wallet + payment gateway integration.
Onchain Help offers independent, technical phone support for merchants and website owners who want to connect their Onchain-compatible wallet to supported payment gateways and checkout systems. No trading, no investment advice, and no fund recovery services.
Who this service is and is not for
Clear expectations help keep this service simple, safe, and relevant to the right users.
Designed for
- • Online stores adding wallet payment options.
- • Developers wiring wallets into checkout flows.
- • Small businesses configuring payment gateways.
- • Teams needing a guided setup call.
Not designed for
- • Trading or investment advice.
- • Price charts, predictions, or market tips.
- • Guaranteed wallet or fund recovery.
- • Account unlocking after policy violations.
How an integration call typically works
Each call is tailored to your platform and gateway, but most follow three simple phases.
Review your setup
- • Identify your website or app platform.
- • Confirm your wallet and gateway accounts.
- • Check you can sign in safely from your own device.
Configure options
- • Enable wallet payment methods where available.
- • Adjust gateway settings and callbacks if needed.
- • Prepare a safe test environment before going live.
Test & document
- • Run a small test transaction from your wallet.
- • Confirm order status and logs in your gateway.
- • Note down final settings for your internal records.
Safety, access and policy clarity
Onchain Help focuses strictly on technical configuration and education. You stay in full control of your accounts and devices at all times.
What we do
- • Help you understand wallet and gateway settings.
- • Suggest safer account and permission structures.
- • Guide you through test transactions and logs.
- • Point you to official documentation when needed.
What we never do
- • Never ask for seed phrases or private keys.
- • Never request passwords or one‑time codes.
- • Never claim to recover lost funds or undo transactions.
- • Never offer trading, investment, or tax advice.
Short answers to common questions
Are you the official Onchain wallet or gateway?
No. Onchain Help is an independent technical support service. We do not represent or act on behalf of any official wallet, exchange, or payment gateway brand.
Do you ever take remote control of my device?
No. All actions are completed by you on your own devices. Our role is to talk you through steps while you remain in full control.
Can you guarantee that payments will succeed?
We cannot guarantee outcomes or control third‑party services. We focus on helping you follow recommended integration and configuration practices.
What should I have ready before I call?
Please have access to your website or app admin panel, your wallet, and your payment gateway dashboard. Screenshots of any error messages are also helpful.
Ready to talk about your integration?
If you are a merchant, developer, or small team working on wallet payments, a short call can help clarify your next steps.